Customer Experience Consultant - Hobart

We’re different to the others

As the only Tasmanian customer owned bank, we want to make a difference in the lives of Tasmanians, of communities and the environment. We’re doing this through placing Tasmanians at the heart of banking, by caring about the local communities we do business in and putting any profits that we make back into the business, not to shareholders, so that we can keep making our products and our services even better for our customers.

So, how will you contribute to our mission?

As the customer face of Bank of us, you'll get to be a part of our Customer Experience Consultant team, where your number one aim is putting your customer first.  What’s important is your positive vibe and a knack for uncovering all your customer’s needs.

You’ll deliver amazing service in person, in store, and through our telephone and digital lines, ensuring all your customers banking transactional needs are met, and, because you really care about your customer, you’ll go the extra mile to support their financial wellbeing through insurance and lending referrals, where the customer has a need.

For a copy of the position description, please visit our website www.bankofus.com.au/careers

We are looking for someone who Lives it, Loves it and Owns it, in-line with our organisational values and behaviours. You will be a team player, bring a customer focus, and be willing to learn and have fun at the same time. 

Don't let a few missing tick boxes stop you! If you're excited about this opportunity but your experience doesn't match every single requirement, we still want to hear from you. You could be the perfect fit for this role—or another amazing opportunity at Bank of Us!

You & us...

At Bank of us, you'll benefit from a great work-life balance, ongoing development opportunities, and a positive team culture that celebrates success and values every contribution. With full training provided and the opportunity to undertake formal qualifications, you'll have the support you need to build a rewarding and fulfilling career. To find out more, view our Work with us guide.

Does this sound like you? We’d love to hear from you!

To apply, submit your application via Seek.com using the ‘Quick apply’ button. Your application should include an up-to-date resume and a cover letter detailing your interest in the role and relevant skills. 

For more information, please contact our Retail Sales & Service Manager, Jackie Green on 0412497441 or you can email People & Culture at recruitment@bankofus.com.au

Applications close 11:30pm Sunday 15 November 2026.