After hours fraud & scams advice

Name: Bank of us
Address: 87 Brisbane Street, Launceston, TAS, 7250, AU
Telephone: 1300 306 716
Price range: $

There are different actions you can take, depending on what's happened,

Make an after hours report

We know that scammers don’t just work Monday to Friday, fraud and scams can happen any time.

If you think you’ve been the victim of fraud or a scam there are steps you can take right away to help protect yourself.

If you're worried about your safety or someone else's, call the police immediately on 000 or go to your nearest police station.

Our normal business hours are Monday to Friday, 8:30am to 5:00pm, if you experience fraud or a scam during these hours, you can call us on 1300 306 716.

You can also visit a Retail Store, Monday to Friday, 9:30am to 4:00pm.

Read on to learn how we can support you outside of these times, depending on the nature of the fraud or scam.

Click through the scenarios below to see what might help you:

Someone has used my card and I didn’t authorise it.

If your card was lost, stolen or misused, you can report it any time, call 1800 653 326

You can also lock your card through the SmartBanking app.
Read more about lost & stolen cards here: Lost or Stolen Cards | Bank of us

I’ve transferred money to someone but I think I’ve been scammed.

Depending on the circumstances, your funds may or may not be recoverable. We’ll do our best to see if we can recover your funds.

If it's outside our normal business hours, please share some details via our form and we’ll investigate your matter as a priority on the next business day. Complete the form

I’ve given someone remote access to my computer and they’ve operated my Internet Banking.

Your computer may have been infected with malware. Close all programs, disconnect from the internet and shut down the computer. You’ll need to get it checked by an IT professional.

If possible, use another device to login to Internet Banking and change your password.

Lock any Visa cards or report them by calling 1800 653 326.

Depending on the circumstances, your funds may or may not be recoverable. If it's outside our normal business hours, please share some details and we’ll investigate your matter as a priority on the next business day. Complete the form

I’ve clicked on a link in a message and I've provided banking details.

If you’ve responded to an email or SMS message that looked legitimate but you’ve provided payment information or banking details and now you’re concerned, here are the steps to take:

Lock your Visa card via the SmartBanking app or call 1800 653 326.
Change passwords on your Internet Banking account.

I’ve been contacted by someone who says they’re from Bank of us.

Bank impersonation scams are increasing. Scammers call, email or message people claiming to be from your bank so they can steal your money.

Here are the signs to look out for:

They might know some personal details about you but they ask to confirm other details like login name, password, card details or account number.
They ask you to perform a transfer
They pressure you to act quickly
They ask you to share your password

The contact may seem legitimate but if you are unsure, don’t perform any actions. Bank of us will never ask you to share One Time Passwords.

What to do:

Don’t transfer money
Don’t share passwords, access codes or One Time Passwords
Hang up immediately

If you’ve shared your Internet Banking password, change it immediately.

If you’ve transferred funds and it's outside normal business hours please share some details via our form and we’ll investigate your matter as a priority on the next business day. Complete the form

I’ve found past transactions on my account that I don’t recognise.

If these transactions used a Visa card, you can lock the card anytime using the SmartBanking app or you can cancel the card by calling 1800 653 326.

You can contact us during normal business hours or complete the form

Something else has happened.

If none of the descriptions above fit what's happened, contact us during normal business hours or complete the form and we will investigate on the next business day.

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Bank of us acknowledges and pays respect to the palawa - Tasmanian Aboriginal people - as the traditional owners of all the lands and waters. And we pay our respects to Elders past, present and emerging for they hold the knowledge, memories and culture of Aboriginal people in lutruwita/ Tasmania.