A new version of our SmartBanking app is available now! 

Some app users may find their app crashes when they are scrolling through their payee list and they can't make payments. A fix for this is expected in the next version of the app, coming soon. 

We recommend logging into Internet Banking via the Bank of us website to make your payments. 

We also suggest reviewing your payees and deleting any unused payees. Reducing the number of payees may resolve the issue in the app. 

The payee search function is not available in this version of the app. It will be included in the next version, due in the next couple of months.  

Payees can still be filtered by type, Payees or BPAY.

Some app users may find that their account order doesn't save. 

We suggest deleting and reinstalling the app to resolve the issue. 

Note before deleting your app: You will need to re-register on your newly installed app, using your login name and password, so ensure you know this before deleting. 

You will need to re-configure your chosen login method (PIN, Pattern or Login and Password, and biometrics), plus any other customisations you had previously configured, such as Quick Balance, Savings Goal, Home screen widget order or Default Payment Account.

Google is phasing out support for some older Android devices which use outdated architecture. This means some apps, including the latest version of our SmartBanking app are not compatible with these devices. 

Devices no longer supported include (but not limited to): 

• Samsung Galaxy A11, A13, J2 and J5, and Samsung Galaxy Tab A tablets
• ZTE Blade A5, A30, A51 & A52
• Nokia C30
• TCL 403 mobile devices

If you try to download our app to one of these devices from the Google Play Store, the Bank of us app may not appear in search results or you may see a ‘device not compatible’ message.

We recommend upgrading to a newer device, if possible, as unsupported devices no longer receive important software updates or security patches. 

If you’re unable to upgrade, you can continue to access your accounts securely using Bank of us Internet Banking.

You can download the app from the App Store or Google Play.

You need to be registered for Internet Banking to use the app, if you aren't register now!

You'll need to know your Internet Banking login details to login the first time. Give us a call 1300 306 716 or drop into a store for help.

You can either get the latest version of the app via automatic updates or by downloading directly from the Google Play or App store. 

You can log in to the new version of the app with your existing configured login (PIN, Pattern, FaceID or Biometrics), without the need to re-register with your login name and password.

The first time you login, you'll be prompted to enter your Internet Banking details. If you can't recall them, get in touch with us.

Then you'll be prompted to set up a PIN, pattern or continue logging in with Internet Banking details.

If you prefer using biometrics (Touch ID or Face ID), you'll be prompted to set this up after you've set up a PIN or pattern.

An app tour will automatically display the first time you login.

To access an app tour again:

• Go to the 'More' menu in the bottom right hand corner
• Tap ‘Contact & Support’
• Tap ‘App Guided Tour’

We’ve streamlined navigation so your accounts are front and centre, improved search and fixed some bugs. Here's some of the things to look out for: 

• Login keypad is now alphanumeric (has letters as well as numbers).
• If you have Quick Balance enabled, it appears on the pre-login screen.
• There is now a tab-based navigation menu at the bottom of the screen.
• Your accounts summary is now displayed on the Home screen. If you set up a Savings Goal, you'll see it here also.
• There's multiple ways to customise how you display or hide accounts.
• You can perform more complex transaction searches.
• The Pay screen now includes Authorisation request. 
   

For security, we have to retire old versions of our SmartBanking app. To keep your banking running smoothly, we recommend that you update to the latest version. You can get it for free from your app store. Get in touch with us if you need help with this. 
 

While the app can be installed and used on iPads, the user interface is not specifically designed or optimised for use on these devices. The app requires iPadOS 12.2 or later.
 

For safety & security, the app may not work on older devices. Your iPhone requires iOS 12.2 or later or Android 7.0 and up. 
 

Yes. You can lock and unlock your Visa Debit & Credit Card. You can also order a replacement if it is damaged

• Go to the 'Cards' icon at the bottom of the screen. Tap on the card you need to lock. 

• Or from the 'More' menu on the bottom right hand side of the screen, then 'Contact & Support' then 'Lost or Stolen Card'.  

• Tap the ‘Lock card’ icon.

Locking your card will temporarily prevent all purchases and withdrawals, including any scheduled or recurring payments. You won't be able to use your digital wallet while your card is locked. 

If your card is lost or stolen you can stop it and order a replacement in the app. 

You can also order a replacement if it is damaged. 

You can quickly view the balance of a nominated account without logging in to the app. A great hack if you're in line at the checkout and need to check you have enough $$$!

To set up, go to the 'Profile' button at the bottom of the screen, then 'Your finances' and 'Quick balance' to set up. 

If you have the SmartBanking app installed on multiple devices, you can login and de-register your lost device.

Go to the 'More' menu, then go to ‘Contact & Support’ then ‘Manage devices’.

If you only have one device, contact Bank of us during regular business hours and we can de-register the device for you.

Simply tap 'Cards' on the bottom of the screen

Select the card you want to update the PIN for and tap 'Change PIN'.

Yes. Go to ‘Pay’ at the bottom of the screen

Select ‘Authorisation requests’ at the bottom of the Pay menu.

Yes. To change the order your accounts appear in you SmartBanking app:

• Go to ‘Profile’ at the bottom of the screen.
• Scroll down to ‘Your settings’, 'Customise home screen' is the last menu item.
• Display or hide account details (Account number, BSB, etc) in account lists by tapping the toggle button.
• Show or hide accounts by tapping on the icons next to each account.
• Re-order the sequence of accounts when they are shown in the app. Tap and hold the account and drag and drop up and down the list to reorder.
• Use the back arrow to return to the home screen.

Your changes will save automatically. Once you are happy with the order of your accounts, simply return to the home screen and the changes will be applied.

Go to the 'Pay' menu at the bottom of the screen, choose ‘Transfer’. 

• Choose the From / To accounts
• Enter Amount and Description
• Choose to Pay now, Pay later, Recurring Pay
• Check details on Transfer summary screen

Now you can view your Receipt (and share it via the share icon in the top right corner)

Screen readers (used by visually impaired users) currently do not work with this version of the SmartBanking app. We're working to see if this can be resolved in future versions.

Screen readers can be used on our Internet Banking site. Our Internet Banking features responsive design so it will automatically resize for different screen sizes.

You can set up a savings goal by going to the 'Profile' button at the bottom of the screen.

Go to 'Your finances', then 'Savings goal'. Complete the details and get saving! 

The Savings goal can be displayed under your accounts. Go to 'Profile' at the bottom of the screen. Then 'Your settings' and scroll down to 'Customise accounts'.