Freecall 1800 653 326
Call +61 3 6421 4461
Find out more about preventing or reporting fraud, visit:
Notify us immediately by calling our Lost Cards Hotline (24 hours a day, 7 days a week). We will place a stop on your lost or stolen card and upon confirming with you, will order you a new card.
You will receive your new card within 4 to 7 business days (within Australia) which will have a new card number.
If you are overseas when your card is lost, we will organise to have your new card and PIN couriered to your overseas address.
Important note: Direct debits (periodic payments)
If you have any direct debits set up on your Bank of us Visa debit or credit card (ie: health insurance, gym membership, phone bills or electricity), you'll need to contact the merchant who bills your card and update them with your new card details.
Provided you have notified us within a reasonable time from when your card is lost or stolen, and you have not otherwise contributed to the loss, you will not be liable for any fraudulent transactions on the card.
For further information about our fraud monitoring, please visit Fighting Fraud.