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Lost Card Hotline 

Within Australia:
Freecall 1800 653 326

Call +61 3 6421 4461


Find out more about preventing or reporting fraud, visit:

Fighting Fraud

Like to know more?

What should you do when you realise your card has been lost or stolen?

Notify us immediately by calling our Lost Cards Hotline (24 hours a day, 7 days a week). We will place a stop on your lost or stolen card and upon confirming with you, will order you a new card.

How long does it take to receive a new card?

You will receive your new card within 4 to 7 business days (within Australia) which will have a new card number.

What happens if I'm overseas?

If you are overseas when your card is lost, we will organise to have your new card and PIN couriered to your overseas address.

What should I do when I receive my new card?

  • Sign the back of your new card.
  • Activate your card via internet banking, calling 1300 306 716 or visiting your local branch.
  • Notify any merchants who may bill your card and advise them of your new card number (see note below).

Important note: Direct debits (periodic payments)
If you have any direct debits set up on your Bank of us Visa debit or credit card (ie: health insurance, gym membership, phone bills or electricity), you'll need to contact the merchant who bills your card and update them with your new card details.

What happens if my card is used fraudulently?

Provided you have notified us within a reasonable time from when your card is lost or stolen, and you have not otherwise contributed to the loss, you will not be liable for any fraudulent transactions on the card.

For further information about our fraud monitoring, please visit Fighting Fraud.


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