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Bank of us is Tasmania's only customer owned bank with more than 30,000 customers, eight branches statewide and more than $700 million in assets.

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We offer a comprehensive and competitive range of banking products and services designed to meet all your personal and business banking needs – from term deposits, everyday and savings accounts through to home loans, personal loans and general insurance.

Together with a state-wide branch network, online banking and dedicated Customer Service Centre based in Devonport, you’ll be pleasantly surprised at what Bank of us can offer you.

If you're thinking about making the switch to Bank of us, consider these key points:

Value for customers, not profit for shareholders

As a customer owned bank our focus is on providing value for our customers, not profit for shareholders, ensuring that we can provide you with a range of products and services that are simply great value.

Committed to the Tasmanian community

We're committed to happy, healthy communities and support a wide range of community events and activities which promote and encourage positive health outcomes for all Tasmanians.

A proud and strong history

We’ve been around since 1870, making us one of Australia’s oldest financial institutions. We’ve successfully traded through good times and bad, and we continue to go from strength to strength.

A bank that benefits all of us, not just some of us

At Bank of us we see every Tasmanian as an important person. That's why we'd like to get to know you, to understand you, so we can give you the best service and the right banking products for you. 

Proudly conservative

We’re proud to say that we are a ‘conservative’ financial institution. It’s this approach that ensures our exposure to risk is minimal and that we are in excellent shape.

If you want to know more about what we can offer you, call
1300 306 716 or visit your nearest branch to talk about your personal and business banking needs with our team. 

Customer Owned Banking Code Of Practice (COBCOP)

At Bank of us we are a proud supporter of the Customer Owned Banking Code of Practice.

What is the Customer Owned Banking Code of Practice?

The Customer Owned Banking Code of Practice (COBCOP) is a code of practice for Australia's customer owned banks, credit unions and building societies which outlines how they will deliver on their pledge to always put customers first. It has been developed in close consultation with the community, government and consumer groups.

What does this mean for Bank of us Customers?

Customers of customer owned banks like Bank of us can have confidence in knowing they are covered by a plain English commitment to fair and responsible banking. The Code is just another example of the value customer owned banks like Bank of us place on improving the financial wellbeing of their customers and their communities.

What does it mean to be part of a mutual, like Bank of us?

As we are owned by our customers, we are focused on customer-benefit, community involvement, fairer fees and superior levels of service. We exist to serve our customers, not simply to drive high profits for external shareholders.

Our 10 key promises to you

The Customer Owned Banking Code of Practice is how we will deliver on our pledge to always put you first. The Code contains 10 promises that outline how they will do this which are listed below.

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice.

How to find out more or get a copy

If you'd like to find out more about the Customer Owned Banking Code of Practice and how we deliver on these promises, you can view the full version here.

 

We are ready to help. Call us for a chat today!