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Have you been the victim of card-based fraud?

Fraudulent banking activity is becoming increasingly common as cyber criminals come up with more sophisticated ways of gaining access to banking details.

Ensuring your financial security is a high priority for the team at Bank of us and as part of our commitment to you we continue to invest in new and improved fraud monitoring systems.

What happens if we identify a suspicious transaction on your account? 

If we detect a suspicious transaction or notice fraudulent activity, we may lock your card to protect your funds. If possible, we will contact you to discuss the suspicious or fraudulent activity.

What to do if you suspect unauthorised activity on your account?

You can place a lock on your card through our SmartBanking App. From the App ‘Home’ screen, swipe until you see the Card Management tab, tap it to access your cards and then just follow the steps or if you don’t have access to the App you can call us on 1800 653 326, any time, 7 days a week to place a stop on your card.

Once you've done this, pop into see us at your local Store or call us on 1300 306 716 (8.30am-5.00pm Monday-Friday) so we can talk about the suspicious activity.

What you can do to reduce your risk of fraud:

  • Take all reasonable steps to protect your card from loss or theft.
  • Sign the back of your card immediately on receipt.
  • Never write your PIN down anywhere.
  • Don't use your card to make purchases from unsecured sites (look for https: before the URL to be sure that you're accessing a secure site)
  • Don't allow anyone else to use your card (ie: family member or friend).
  • Regularly check that your card is where it should be.
  • Always ensure that you retrieve your card and receipt after making a transaction.
  • Destroy your card on the expiry date by cutting it diagonally in half (including any embedded microchip on the card; magnetic strip and security code).
  • Never use an ATM or other equipment if anything about it appears unusual.
  • Check your account statements and contact us if you see any suspicious transactions.
  • Only keep what you need in your accounts with card access. Talk to us to make sure you’ve got the right accounts for you.

As we may need to contact you if we suspect fraud, it is important that your contact details are up-to-date: this will ensure we can contact you to validate any suspicious transaction activity on your account. 

You can update your contact details via Internet Banking, when you’re next in Store or call 1300 306 716 (8.30am-5.00pm Monday-Friday).