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Planned major system outage - affecting online banking services


5.53pm/9 Nov  - Update: Our online banking services are now available. We thank everyone for their patience. If you have any concerns about your accounts, please call our Contact Centre on Monday from 8.30am.

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3.24pm/9 Nov - Update: Our online banking services are still offline as we work to get our banking system back up and running. We will keep you posted and apologise for any inconvenience.

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To be able to provide the best banking services for our customers, we will be upgrading our core banking system from 6pm Friday 8 November to 3pm Saturday 9 November.

The following banking services will be unavailable during this time:

  • Internet Banking
  • Mobile Banking
  • Telephone Banking
  • SmartBanking App

As a result, all online transactions will not be possible, including but not limited to:

  • Transferring between your own accounts or other Bank of us accounts
  • Transferring to other financial institutions
  • BPAY and Osko payments
  • Account balances 
  • Setting up future payments

ATM and Visa/Eftpos transactions will not be affected.

Important note

Any payments scheduled for Saturday 9 or Sunday 10 November will be processed on Monday 11 November. To avoid any inconvenience, we recommend you reschedule any critical payments to Friday 8 November or before.

If you have a question, please get in touch on 1300 306 716 or visit us in Store.