PayTo - Coming soon!  A new payment method that will start to be offered by some merchants. PayTo can be used for all kinds of payments including recurring bills that are typically paid through direct debit, or in-app and online purchases that rely on a card. These real-time payments can be seen or paused from your Internet Banking, giving you more visibility and control over your money. 

PayID - You don’t need to remember your BSB and account numbers to get paid or make payments. Your PayID can be something you already know, that's easy to remember - like your email address, mobile number, financial account details or ABN. You simply add your PayID to your chosen account in Internet Banking or using our SmartBanking app. 

Osko - To make fast payments, choose Osko as your payment type. Osko sends bank transfers between participating banks and financial institutions, in under a minute 24/7, even on weekends.

What is the New Payments Platform? 

The New Payments Platform (NPP) is infrastructure that enables customers of different banks to make and receive real-time payments. PayTo, PayID and Osko use the NPP. Read more: 

Guide to making
Osko payments

Things to know
about PayID

Read our FAQs for more info on how the NPP, PayTo, PayID and Osko work

NPP FAQs

What is the New Payments Platform (NPP)?

The NPP is infrastructure that enables customers of different banks to make and receive real-time payments, 24 hours a day and 7 days a week.

With the NPP, real-time payments can be directed to either a BSB and account number or a PayID, which can be something easy to remember like a phone number, email address or an Australian Business Number (ABN).

All payments made on the platform will also be subject to our own fraud screening and detection.

Which banks, building societies and banks are involved in NPP?

There are over 100 financial institutions that offer NPP enabled services such as Osko and PayID.

Why was the NPP developed?

The way people and businesses spend and receive money has changed. Australians are increasingly used to fast, online and mobile experiences, and it’s important that the payments system supports this evolution.

PayTo FAQs

What is PayTo?

PayTo is a digital alternative to the current direct debit system. It is an easy way to authorise and control one-off and recurring payments from your bank account.

Why should I use PayTo?

PayTo is an easy, secure payment option giving you more control over payments from your bank account.

Where will I see PayTo offered as a payment option?

You'll see it offered in online stores and apps. As PayTo becomes more widely available to merchants, you’ll be able to use it for all kinds of payments.

Is PayTo replacing direct debit?

PayTo may be used as a digital and more modern alternative to the current direct debit system. Some merchants will move their direct debits to PayTo to provide a better customer experience with more visibility and control over their payments.

PayTo agreements can be authorised, viewed, paused or cancelled in your Internet Banking (but remember, cancelling doesn’t change your contractual arrangements with the business or merchant).

Who offers PayTo?

NPP-enabled banks, building societies, credit unions and payment service providers are expected to support PayTo for their payer customers. Once available, PayTo will roll out progressively from merchants, service providers and other users that have opted to integrate PayTo.

How will PayTo be used?

1. Merchants will offer PayTo as an alternative payment method for products and services such as subscriptions, online or in-app purchases.

2. Businesses may use PayTo to authorise third parties to manage payments on their behalf, such as payroll and accounts payable.

3. Third parties such as fintechs and payments service providers may incorporate PayTo into their own service offerings to broaden their capabilities.

PayTo will be offered for online rather than in-person payments.

How will I know if a merchant offers PayTo?

If a merchant has enabled PayTo, you'll see it offered as a payment option on the checkout page of their website.

How does PayTo work?

A merchant will set up a ‘PayTo agreement’ with you. The agreement will ask you to authorise how much, and when, you will pay for goods or services. It could be a one-off, ad-hoc, or recurring payment.

The PayTo agreement will appear in your internet banking for your authorisation. Once you have authorised the agreement, the vendor can debit your account according to the terms that you have agreed.

Is PayTo safe?

PayTo is a safe way to use your bank account for payments as PayTo agreements must first be authorised within your Internet Banking. You should check the details carefully and make sure it is in line with what you have agreed before authorising. You can also choose to use your PayID (mobile number or email address) instead of your BSB and account number. That means your account details stay private.

How can I use PayTo as a payment option?

A business or merchant will set up a ‘PayTo agreement’ with you which enables you to authorise how much, and when, you will pay for their goods or services. It could be for a one-off, ad-hoc, or recurring payment.

You will be notified via SMS, email or secure email within Internet banking that a new PayTo agreement is awaiting action, and the PayTo agreement will appear in your Internet Banking for your authorisation.

Once you have authorised the agreement, the business or merchant can debit their account according to the terms you have agreed. You also have the option to decline the agreement.

At any time, you can pause, cancel, or amend the linked account with consideration to the impact on payments and contractual arrangement.

Soon, many direct debits may switch to PayTo in your Internet Banking. Eventually, you’ll be able to use it for lots of other payments too, like in-app or online payments where you previously needed a card.

I've received a PayTo SMS notification, what do I do?

You will receive PayTo notifications via SMS, email or secure message. This is your prompt to go to Internet Banking and authorise or manage your PayTo agreement. If you have queries, you should contact the merchant directly.

What is my daily limit for PayTo payments?

There are no daily limits for a PayTo Payment Agreement.

What account types can accept PayTo agreements?

All account types which currently accept direct debits can also accept PayTo agreements. These are detailed in our Summary of Accounts, Availability of Access Facilities and Transaction Limits

What if I have a 2-to-sign account?

You can set up a PayTo agreement on your 2-to-sign account using your BSB and account number. The PayTo agreement will then need to be authorised by two account signatories before becoming active.

PayID cannot be used to set up an agreement on a 2-to-sign account.

Who do I contact for help?

If you have a query about a PayTo agreement, you should first get in touch with the merchant. If they are not able to resolve your query, please get in touch with us.

PayID FAQs

What is PayID and how can I use it?

A PayID is something easy to remember like a phone number, email address, ABN number or an organisation identifier (which can be something like a company’s name) that you can securely link to your bank, credit union or building society account. Then when you want somebody to transfer funds into your account, you can give them your PayID instead of your BSB and account number. To pay another person’s PayID you just need to log into your participating financial institutions internet or mobile banking.

How do I get a PayID?

You can setup a PayID through Internet Banking or our SmartBanking app.

How many PayIDs can I have?

Depending on the types of PayIDs offered by your financial institution, you can have as many PayIDs that you like. You just need to prove that you are the rightful owner of the information that you wish to use as your PayID.

How many accounts can I link to a PayID?

A PayID can only be linked to one account at any given time. However you can have multiple PayIDs linked to the same account if you so choose and you can have different PayIDs linked to different accounts.

Do I need to use a PayID with PayTo?

PayTo agreements can be created using a PayID linked to your bank account or by using your BSB and account number.

Can someone take money out of my account using PayID?

No, a PayID identifier can only be used to receive payments, it can't be used to take money out of someone's account.

How much does it cost to use PayID?

Registering for PayTo is completely optional and there are no bank fees for you to use it.

Osko FAQs

What is Osko?

Osko sends money between participating banks fast within online banking. Whether you’re paying a roommate, a good mate, a workmate or even a tradie’s rate, it’s handy to know that paying or getting paid is easy with Osko.

How do I use Osko?

To benefit from Osko you don't need to do a thing! Osko Payments is built into the ‘Pay Anyone’ section of Bank of us' banking system, so there's a good chance Osko is already making your bank transfers fast!

How secure are Osko payments?

Relax. Osko payments use Bank of us' own security standards together with the best industry standards, it’s super safe.