Our fraud protection service

We've invested in fraud protection to help keep your funds safe.

Our fraud protection service monitors card and payment activity to make sure it’s legitimate and to identify unusual or suspicious transactions.

Monitoring takes place 24 hours a day, seven days a week and helps us to detect fraud early.

Our external fraud team may contact you by phone, SMS or email if we detect any suspicious activity. 

What do I do if I’m contacted by our external fraud team?

Our fraud teams are here to help protect you. Always remember:

  • They will never ask for your full card number or account details,
  • Or ask you to perform a transaction.
  • They will only ask you to confirm you have authorised a transaction that has already occurred.
  • They will encourage you to contact Bank of us if you are unsure about the call.

If the external fraud team can't reach you, to protect your funds, your card will be restricted until you get in touch to confirm the transaction/s.  

You will find the external fraud team's contact information in the message you receive.  

How can you help?

It's important that we have your correct contact details, including phone number and email address so we can contact you urgently if we suspect any fraudulent activity.

To update your contact details or request more information about our fraud monitoring service please drop into your local Bank of us Retail Store or call 1300 306 716 (8.30am-5.00pm Monday-Friday).