Our state-of-the-art Fraud Monitoring system assists with early detection and prevention of VISA Credit and Debit Card fraud.
During business hours (8.30am - 5.30pm, Monday - Friday)
Client Services Team:1300 307 716
After hours (Lost Cards Hotline - 24 hours a day, 7 days a week)
Within Australia: Freecall 1800 653 326
Overseas: Call +61 3 6421 4461
Ensuring your financial security is a high priority for the team at Bank of us and as part of our commitment to you we continue to invest in new and improved fraud monitoring systems.
Our state-of-the-art system involves monitoring card based activity to ensure it is legitimate and to identify transactions that appear unusual or suspicious. Monitoring is undertaken 24 hours a day, seven days a week and provides for the earliest possible detection of card-based fraud.
If we detect a suspicious transaction or notice fraudulent activity, we may block your card to protect your funds. If possible, we will contact you to discuss the suspicious or fraudulent activity. If we are unable to contact you, we may block your card as a security measure.
It is therefore extremely important that you:
To assist you in preparing for an overseas trip, we’ve also put together some top tips on accessing your money safely and securely overseas – see Travelling Overseas.
To update your contact details, advise overseas travel plans or simply request more information about our fraud monitoring system please drop into your local Bank of us branch or call 1300 306 716 (8.30am-5.30pm Monday-Friday).