Covid-19 | Bank of us -->

Financial Support

Bank of us support for business and personal customers impacted by COVID-19.

If you are experiencing financial difficulty due to COVID-19 you can:

  • Apply for an up to six-month payment deferral on loan repayments, with interest capitalised1
  • Convert your principal and interest loan to interest only
  • Allowing customers to continue to access their redraw balance fee-free

To apply for assistance, please email the completed form to

COVID-19 Financial Support Request

Other ways to help you manage your loan

  • Consider using any additional money you may have in your redraw balance to make regular payments first;
  • make repayments using funds in a linked offset account; or
  • reducing your repayments to the minimum amount.

If you are experiencing financial hardship for reasons outside of the current COVID-19 situation our normal hardship process is still available. To apply for assistance on grounds of hardship you will need to complete our hardship assistance form.

Government Guaranteed

Deposits with Bank of us are covered by the Australian Government’s Financial Claims Scheme.  Giving you peace of mind that your deposits are covered up to $250,000.

Ways to bank with us

Call our Contact Centre between 8.30am – 5.00pm, Monday to Friday on1300 306 716

Visit your nearest Bank of us Retail Store

Make purchases and withdraw cash (retailer dependent) with your Visa Debit Card from your Bank of us account

Make withdrawals from any of the major banks’ ATMs without being charged a fee

Access information about your accounts, transfer money and pay bills online via Internet Banking and our SmartBanking App 24 hours a day

Looking after your mental health

If you, or someone you know are feeling overwhelmed during these uncertain times,
there are a range of support measures available.

The small, small print:

Please note this information does not take into account your personal circumstances and is general advice only.

1Interest Capitalisation - For the duration of the deferral period no repayments are required. However, during this time, interest will be added to the loan balance. At the end of your deferral period, your loan will be extended by the length of your deferral and we will advise you of your new monthly repayment.