Our priority is to keep you and our team safe…
So we’re thinking outside of the box (or Store!) to make sure we can work through your lending enquiry while still sticking to the social distancing requirements.
Read articleSo we’re thinking outside of the box (or Store!) to make sure we can work through your lending enquiry while still sticking to the social distancing requirements.
Read articleWe have altered our opening hours for Ulverstone, Wynyard and Rosny to ensure we are providing you with access to the banking services you need.
Read articleBank of us support for business and personal customers impacted by COVID-19.
If you are experiencing financial difficulty due to COVID-19 you can:
To apply for assistance, please email the completed form to info@bankofus.com.au
COVID-19 Financial Support Request
Other ways to help you manage your loan
If you are experiencing financial hardship for reasons outside of the current COVID-19 situation our normal hardship process is still available. To apply for assistance on grounds of hardship you will need to complete our hardship assistance form.
Deposits with Bank of us are covered by the Australian Government’s Financial Claims Scheme. Giving you peace of mind that your deposits are covered up to $250,000.
Call our Contact Centre between 8.30am – 5.00pm, Monday to Friday on1300 306 716
Visit your nearest Bank of us Retail Store
Make purchases and withdraw cash (retailer dependent) with your Visa Debit Card from your Bank of us account
Make withdrawals from any of the major banks’ ATMs without being charged a fee
Access information about your accounts, transfer money and pay bills online via Internet Banking and our SmartBanking App 24 hours a day
If you, or someone you know are feeling overwhelmed during these uncertain times,
there are a range of support measures available.
The small, small print:
Please note this information does not take into account your personal circumstances and is general advice only.
1Interest Capitalisation - For the duration of the deferral period no repayments are required. However, during this time, interest will be added to the loan balance. At the end of your deferral period, your loan will be extended by the length of your deferral and we will advise you of your new monthly repayment.