Senior Operations Support Officer

Do you know how a Bank works behind the scenes? Join us! 

Are you our new Senior Operations Support Officer?

As the only Tasmanian customer owned bank, we’re all about our customers, our community and Tasmania.  Our mission is to place people at the heart of banking, with our profits benefiting our customers, through better products and services.   To help us achieve this, we’re looking for a banking operations specialist with a customer first approach who is excited to support our mission and more!

About you

To join our tribe as our new Senior Operations Support Officer, you’ll be a pro-active, results-driven team player with a thorough understanding of just how a bank works behind the scenes.  Your passion and drive for what you do, along with your stellar prioritisation skills mean that you’re always on the ball, ready to help where and when it’s needed most, ensuring your customer’s expectations are exceeded every time.

As the go-to person when our people need help, it’s important that you have a positive can-do attitude and are continually looking out for opportunities to improve the way the team works, delighting your customers along the way.

Most importantly you’ll be a consistent high performer who Lives it, Loves it and Owns it in-line with our organisational values and behaviours.

What you’ll be doing

As a senior position within our Operations team, you’ll use your customer-centric approach to ensure timely and accurately delivery of our key operations functions including core banking system support, card and payments management, facilities management and lots more. 

You’ll actively assist the Operations Manager to identify and lead process improvements, achieve service level agreements and manage the day to day running of the Operations team, including being the go-to person for when the team needs help.   

With no two days being the same, your workday could see you assessing fraud activity, processing payments, delivering start/end of day processing, assisting our stores in troubleshooting and correcting issues, preparing reports, arranging building maintenance, liaising with suppliers, the list goes on!  

What’s in it for you?

  • Unique opportunity to share your banking knowledge in a values-based customer owned Tasmanian financial institution.
  • Great working environment with a positive organisational culture where your contributions are recognised and rewarded.
  • You’ll be based at our Corporate Office in central Devonport, with options to work regularly from home.
  • Permanent full-time role with a work/life balance philosophy and access to a great range of Work Perks.

Sound like you?

You’ll find the position description for this role above, or get in touch with our Operations Manager , Sharon Alexander  on 03 6421 4462 or sharonalexander@bankofus.com.au.

How to apply

Hit APPLY NOW above, fill out the application form, attach your resume and cover letter telling us why you’re the best person for us and hit submit!

Applications close Friday 18 June 2021