Hacking and malware

Scammers trick you into installing malware on your device, allowing them to access or hack into your computer, mobile device or network. Once they have hacked your device they can access your personal information, change your passwords, track what you’re doing online, and restrict your access to your system.

Once they have your information scammers can commit identity crime.

Protect yourself from hackers

1. Don't open, click or install

Malware scammers send emails and social media messages at random with links purporting to be on something topical—news, an event or something 'interesting'.

If you click on the link you may be taken to a fake website that looks like the real deal, complete with logos and branding of legitimate sites. In order to view the video, you will be asked to install some software, such as a ‘codec’, to be able to access the video format. If you download the software, your computer will be infected with malware (malicious software).

Another way of delivering a malware scam is through websites and pop-ups that offer 'free' file downloads, including music, movies and games, or free access to content, such as adult sites.

Malware scams work by installing software on your computer that allows scammers to access your files or watch what you are doing on your computer. Scammers use this information to steal your personal details and commit fraudulent activities. 

2. Warning signs

• You are unable to log in to your computer or mobile device, or your email, social media and other online accounts.
• You notice new icons on your computer screen, or your computer is not as fast as it normally is.
• Files on your computer have been moved or deleted.
• Pop-up boxes start appearing on your computer screen. These may offer to help 'fix' your computer, or a simply have a button that says ‘close’

3. Protect

• Always keep your computer security up to date with anti-virus and anti-spyware software, and a good firewall. Only buy a computer and anti-virus software from a reputable source.
• Use your security software to run a virus check if you think your computer’s security has been compromised. If you still have doubts, contact your anti-virus software provider or a computer specialist.
• Secure your networks and devices, and avoid using public computers or WiFi hotspots to access or provide personal information.
• Choose passwords and PINs that would be difficult for others to guess, and update them regularly. Do not save them on your phone or computer.
• Do not open attachments or click on links in emails or social media messages you’ve received from strangers – just press delete.
• Be wary of free downloads and website access, such as music, games, movies and adult sites. They may install harmful programs without you knowing.
• Do not use software that auto-completes online forms.

Content supplied by the Scams Awareness Network, a group of Australian and New Zealand government agencies with responsibility for consumer protection and policing in scams, cyber safety and fraud.
Please note this information is general in nature and does not take into account your personal circumstances or objectives. You should consider this before acting on any of the information contained.