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A new, faster, easier way to make payments and get paid is heading your way very soon.
The New Payments Platform (NPP) will make it possible to make payments in almost real time using a PayID.

 

Like to know more?

So handy ...

Just think about how good it will be to be able to pay what you owe right then and there or better still, be paid the money owed to you. With the NPP, PayID and Osko you can make your payment instantly. No more waiting 3 days for your bank to process the payment!

What is PayID?

Your PayID can be something you already know, that's easy to remember - like your email address, mobile number, financial account details or ABN. You simply add your PayID to your chosen account in Internet Banking. Check out our super handy tutorials below to get started.

When you use a PayID to make a payment it is extremely important that you:

  • Have the right PayID details for the payee who you are going to pay;
  • Correctly enter the PayID details for the payment (as provided to you by the payee); and
  • Verify the payee's PayID name that is displayed immediately before you send the NPP Payment.

Quick Tutorials to get you set up in Internet Banking

So you want to add a PayID to your Bank of us account?

So you want to pay your friend and they've got a PayID?

So you want to save your friend's PayID?

So you want to remove or transfer your PayID to another account?

Quick Tutorials to get you set up in our App

So you want to add a PayID to your Bank of us account?

So you want to pay your friend and they've got a PayID?

So you want to save your friend's PayID?

So you want to remove or transfer your PayID to another account?

Safe as houses ...

The New Payments Platform uses world leading technology certified to the highest of high data security standards and monitored 24 hours a day, seven days a week.

Watch this sensible video to learn more about security and the NPP.

All payments made on the platform will also be subject to our own fraud screening and detection.

Troubleshooting

To update your contact details, log in to your internet banking click 'my preferences' and then 'update contact details' or call us on 1300 306 716.

Both PayID and Osko have their very own websites, jammed full of easy to read info.

Want to dispute a transaction? Call us on 1300 306 716

If a payment is rejected check your Internet Banking, or call us on 1300 306 716

Guide for making Osko payments

 

The small, small print

Changes to our 'Account & Access Facilities Conditions of Use' for Osko Payments

With the availability of Osko, we have added new clauses to the Electronic Access Facilities & ePayments Conditions of Use section for Osko Payments, namely:

  • Section 23 - Using Osko
  • Section 24 - Processing Osko Payments
  • Section 25 - Scheduled & Recurring Osko Payments
  • Section 27 - Authority to Recover Mistaken or Misdirected Payments

The most significant change is Section 27 where you authorise us to recover mistaken or misdirected payments made to your account and return the payment to the payer.

You can obtain a copy of the updated Conditions of Use from Disclosure Documents

Please note that you will be bound by these changes when you make your first Osko Payment.

Customer Terms for Creating and Using your PayID

We are ready to help. Call us for a chat today!