A new, faster, easier way to make payments and get paid is heading your way very soon.
The New Payments Platform (NPP) will make it possible to make payments in almost real time using a PayID.
Just think about how good it will be to be able to pay what you owe right then and there or better still, be paid the money owed to you. With the NPP, PayID and Osko you can make your payment instantly. No more waiting 3 days for your bank to process the payment!
Your PayID can be something you already know, that's easy to remember - like your email address, mobile number, financial account details or ABN. You simply add your PayID to your chosen account in Internet Banking. Check out our super handy tutorials below to get started.
When you use a PayID to make a payment it is extremely important that you:
The New Payments Platform uses world leading technology certified to the highest of high data security standards and monitored 24 hours a day, seven days a week.
Watch this sensible video to learn more about security and the NPP.
All payments made on the platform will also be subject to our own fraud screening and detection.
To update your contact details, log in to your internet banking click 'my preferences' and then 'update contact details' or call us on 1300 306 716.
Want to dispute a transaction? Call us on 1300 306 716
If a payment is rejected check your Internet Banking, or call us on 1300 306 716
The small, small print
Changes to our 'Account & Access Facilities Conditions of Use' for Osko Payments
With the availability of Osko, we have added new clauses to the Electronic Access Facilities & ePayments Conditions of Use section for Osko Payments, namely:
The most significant change is Section 27 where you authorise us to recover mistaken or misdirected payments made to your account and return the payment to the payer.
You can obtain a copy of the updated Conditions of Use from Disclosure Documents
Please note that you will be bound by these changes when you make your first Osko Payment.